I love the daily interactions that I'm able to have with Guests as a Cast Member at Disney World. Each day, there are many small moments that make me smile. Today, I was able to do something that made me smile even more than usual... I made a Magical Moment.
Today, I was able to spread a lot more Magic thanks to the help of one of my managers. I had been speaking with a Guest who was telling me about the struggles that his family had gone through at the airport. There had been some unfortunate circumstances outside of anyone's control, and this gentleman's large family had been split in half because some of them had to stay back at the airport to wait for their problem to be fixed. That half of the family was missing their reservation for dinner, and they couldn't go to Disney that night like they had planned, and it was just a big mess. In speaking with this Guest, I felt awful for what his family had been going through; it wasn't a very good way to start their vacation. But they weren't in a bad mood, they weren't blaming anyone, and they were just trying to enjoy what they could with half of the family there.
A while after I had spoken with this Guest, and his family had gone into the restaurant to eat, I was still thinking about our conversation. I wanted to do something to make his family's vacation a little more Magical. So I went to speak to one of my managers to see what my options were. With her help, I was able to brighten this family's day and it felt amazing.
I was able to give the entire family (including the half that got stuck at the airport) Fast Passes, which meant that they wouldn't have to wait on the long line for whatever ride they chose. This didn't feel like a huge deal to me, just something special to help them out, but the smiles and thanks that I received from this family meant the world to me. I know that I'll remember speaking with them long after their Disney vacation is over.
Oh, and the icing on the cake? The Guest with whom I had been speaking originally, who was the patriarch of the family, had a little granddaughter named Taylor! It felt meant to be that I had been able to interact with them for quite a while and enjoy their company while I made some Magic for them.
Moments like this are what truly make my job worthwhile. Even when it's crazy and chaotic, and we're trying to make Guests feel better in the midst of them having to deal with long wait times and hot crowds, I know that there are special times when I can bring a smile to someone's face. Those smiles are what I look forward to each day, and they're what make me smile too.
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